Terms of Service

2. Services & Membership Categories

Membership is available to both individuals and companies. Monthly auto-renewal via Apple App Store or Google Play. The company reserves the right to introduce new tiers or modify pricing.

3. Registration & Accounts

Registration requires truthful information including:

• Name and email address
• Secure password
• Professional role or company details

The company may request verification of identity or credentials. Users are limited to one account per individual unless otherwise authorized. You cannot impersonate others or misrepresent your affiliation. Accounts are personal to the registered entity and not transferable. Inactive accounts may eventually be removed.

4. Account Security & Use

You are responsible for maintaining password confidentiality and are liable for any unauthorized account use.

You must not:

• Share login credentials with others
• Use your account for fraud, deception, or to circumvent security measures
• Engage in disruptive use or system testing
• Select usernames that impersonate others

The company may reclaim or reassign usernames if needed.

5. Profiles & User Content

Users can create profiles with photos, videos, demo reels, and biographies. Content must be accurate and up-to-date. You are responsible for the truthfulness of all profile information.

The company may remove or moderate content that violates these terms. Content may persist on the platform for backup and legal compliance even after deletion. Users should back up important content themselves.

6. Projects & Collaboration Tools

Users can create Project Pages for productions (reference or active collaboration). The project creator becomes the administrator and is responsible for accurate information.

Collaboration spaces include task assignment, file sharing, chat, calendars, and call sheets. Private project content is treated as confidential. Project admin powers must be used responsibly. Completed projects remain as archived references.

7. Content Standards & User Obligations

Users are expected to conduct themselves professionally and courteously. Copyright owners can request takedowns, and repeat infringers' accounts may be terminated. You are responsible for legal compliance including data protection, export controls, and labor laws.

8. Content Moderation & Account Suspension

The company is not obligated to pre-screen all content but reserves the right to monitor. We may:

• Remove content or edit for compliance
• Disable features, issue warnings
• Suspend or terminate accounts
• Take action without prior notice in certain cases

Appeals process is available; decisions are final. Premium members are not refunded if content is removed or account suspended due to violations. Terminated users are prohibited from creating new accounts. The company is not liable for consequences of moderation actions taken in good faith.

9. Job Board & Listings

Premium members and companies can post job listings. All listings must:

• Be relevant to film/media/entertainment industry
• Include: job title, detailed description, location, compensation
• Include application process and closing date
• Be genuine opportunities (no scams or MLM schemes)
• Not violate labor laws or discriminate unlawfully
• Be transparent about internships or volunteer work terms

Listings are active for approximately 30 days unless marked as filled earlier. The company is not an employer—we simply provide the venue. Users should exercise due diligence. No guarantee of finding candidates or being hired.

10. Personal Data & Privacy

Data processing is governed by our Privacy Policy and complies with GDPR:

Private messages are processed by the company (not end-to-end encrypted). We do not sell personal data to third parties. Based in Germany, directly under GDPR jurisdiction.

11. Intellectual Property

The company owns all platform IP including software, design, trademarks, and content. Protected by copyright and trademark law.

You retain ownership of your posted content but grant the company a license to display and distribute it. All rights not expressly granted are reserved.

12. Premium Subscription Contract & Commencement

Upgrade offers are made through app store interfaces. The contract is formed when payment is processed and premium features are enabled.

• EU consumers have a 14-day "cooling-off" period but waive it by starting the service immediately
• Premium billed monthly (€9.99) via Apple/Google; auto-renews until cancelled
• Failure to charge results in account downgrade to Basic (but not charged again)
• Billing occurs on the anniversary date of subscription
• Trials may be available with terms explained at sign-up

13. Payment, Billing & Fees

• Processed through app stores (Apple/Google handle payment securely)
• Company doesn't store credit card details directly
• Auto-renewal continues until cancelled
• User responsible for updating payment info with app store; failed payments may result in cancellation
• Fees are non-refundable once charged (digital service consumed as provided)
• Exceptions: billing errors or serious service failure

Cancellation: Settings → Subscriptions → ZANOA → Cancel (must be 24 hours before renewal). Simply deleting the app doesn't cancel your subscription.

14. Price Changes

The company may modify Premium pricing in the future with:

• 30+ days advance notice required before increases
• Notice via email and/or in-app notification
• Users can cancel before new price takes effect
• Continuing use after notice period = acceptance of new price

Temporary promotions don't count as increases when reverting to normal pricing. The goal is transparency—users always have the option to cancel.

15. Term & Termination

The contract starts at registration/activation and continues until terminated.

Deleted accounts are not recoverable. Terminated users may not re-register without permission. Certain provisions survive termination (IP, liability limitations, governing law).

16. Limitation of Liability

• Company fully liable for deliberate intent or gross negligence
• For slight negligence on essential duties: liable only for foreseeable damages
• Unlimited liability for death/personal injury or fraud
• Not liable for user-generated content or disputes between users
• Users responsible for their own data backups
• Not liable for third-party service failures or force majeure events
• No liability for incidental, indirect, or consequential damages (lost profits, lost data, business interruption)

17. Indemnification (Freistellung)

You agree to indemnify the company for third-party claims arising from:

• User-posted content (copyright infringement, defamation)
• User activities violating law or these terms
• Penalties or fines imposed on the company due to user actions

Indemnity survives account termination. Users with significant legal risk should carry liability insurance.

19. Transfer of Contract (Assignment)

The company may assign the contract to another entity (merger, acquisition, reorganization). Transfer doesn't reduce user rights. Users may have the right to object within one month under German law.

Users cannot assign their account or contract to others without written consent. Accounts are personal and non-transferable.

20. Amendments to Terms

The company may amend these terms for service changes, legal/regulatory adaptation, or clarification:

• Significant changes require 30+ days advance notice
• Notification via email and/or in-app message
• Users have the right to object to changes (typically 30-day window)
• No objection + continued use = acceptance of new terms
• If user objects to mandatory changes: contract terminates at effective date

Previous versions are maintained for reference.

21. Final Provisions